Ceramics are packed for international transit. If an item arrives broken, contact hello@teaobjects.com within 72 hours of delivery.
Please include the order number and clear photographs of the damaged item, the outer parcel, the internal protective packing and the shipping label. Keep all packaging until the claim is resolved, as the carrier may request it.
After verification, we will send a replacement at no additional charge. If the same item or glaze is unavailable, the customer may choose a comparable replacement or a refund for the affected item.
Breakage reported after 72 hours, damage caused after delivery, and minor variations that are normal to ceramic production are not covered by the breakage guarantee. This policy does not limit rights that cannot be excluded under applicable consumer law.